Frequently Asked Questions
Everything you need to know about shopping with The Horse.
What materials are used in your leather goods?
We use premium, ethically sourced Italian leathers and high-quality hardware. Each piece is designed to develop a unique patina over time, reflecting our commitment to natural beauty and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within domestic regions. International orders may take 7-14 business days depending on customs processing and your specific location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned.
Do your watches come with a warranty?
Yes, all The Horse timepieces are covered by a 12-month manufacturer's warranty from the date of purchase, covering any defects in materials or craftsmanship.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Afterpay and Klarna.